Why is it important to refuse the idea of treating students like customers?
Someone said:
“Uneven and neglects US studies of managerialism, going out of her way not to cite Aronowitz, Ross, Slaughter, Rhoades, etc. Readings’ work was out of date when published. And it only lightly touches on the smile economy and the vast literature on affective labor. But where it’s good, it’s great.”
Axé.
coldhearted scientist وداد 
A helpful reading as I write syllabi for the community college.